Q99 Terms and Conditions

1 General Terms & Conditions

Q99 (hereinafter referred to as "we", "the platform", or "the site") is an internationally licensed online Sports Betting and gaming platform. These terms and conditions constitute a legally binding agreement between you and q99.

By using the q99 website or mobile application, you confirm that you have read, understood, and agreed to these terms and conditions. If you disagree with any part of these terms, please refrain from using the platform.

These terms and conditions are published in both English and Bengali. In the event of any interpretive conflict, the English version shall prevail.

• Q99 reserves the right to amend these terms and conditions at any time.
• Notice of changes will be posted on the website and, where applicable, communicated via email.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• The latest version of these terms will always be available on this page.

2 Account Registration & Eligibility

You must provide accurate information when creating an account on q99. Registering with false or misleading details may result in account termination and balance forfeiture.

Each user may register only one account. If multiple accounts belonging to the same person are found, all accounts will be closed and any accumulated funds may be forfeited.

• You must provide your correct name, date of birth, and contact details at the time of registration.
• A copy of your national ID or passport may be requested for account verification.
• You are responsible for keeping your account password and login credentials confidential.
• If your account security is compromised, contact q99 Support immediately.
• Allowing a third party to access or use your account is strictly prohibited.

3 Age Policy

You must be at least 18 years old to participate on q99. This platform is strictly prohibited for anyone under 18. We believe responsible gaming starts with verifying age.

Age verification is mandatory at registration and when submitting a withdrawal request. A national ID, passport, or birth certificate may be required.

4 Betting Rules & Markets

Before placing a bet on q99, read the rules for each market carefully. Once a bet is confirmed, it cannot be changed or cancelled unless q99 specifically permits it under certain circumstances.

• Minimum and maximum bet limits may vary across different markets.
• Bets not placed before an event begins can be placed in the live betting section.
• If a match is abandoned, bets will be voided and stakes returned.
• Q99 reserves the right to void any bets placed at incorrect odds due to a technical error.
• Placing opposing bets on the same event (arbitrage) is prohibited.
• Separate rules apply to system bets, parlays, and combo bets.

If q99 detects unusual betting patterns, we reserve the right to investigate the relevant bets and void them if necessary. Any winnings obtained in violation of these terms and conditions will be cancelled.

5 Bonus & Promotion Terms

Q99 offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be met. Please read the relevant terms carefully before claiming any bonus.

• Wagering Requirement: Most bonuses require a specified wagering amount to be met before a withdrawal can be made.
• Validity Period: Every bonus has a set expiry period; any unused bonus will be automatically cancelled once it expires.
• Multiple Accounts: Multiple bonus claims from the same household or device are not permitted.
• Bonus Abuse: If abuse of the bonus system is identified, all bonuses and associated winnings will be voided.
• Cashback: Cashback bonuses are calculated based on net losses.

6 Deposit & Withdrawal Policy

Funds deposited on q99 are held in a secure, segregated account. Withdrawal requests are typically processed within 15 minutes to 24 hours, though incomplete KYC verification may extend this timeframe.

• Deposits must be made only through a payment method registered in your own name.
• Deposits or withdrawals through third parties are strictly prohibited.
• Withdrawals are generally processed using the same payment method used for the deposit.
• The minimum withdrawal amount varies by payment method.
• Unusual transactions may be investigated for anti-money laundering purposes.

7 Prohibited Activities

The following activities are strictly prohibited on q99. Violating these terms and conditions may result in permanent account closure and balance forfeiture.

• Creating or operating multiple accounts.
• Registering with a false identity or fraudulent information.
• Abusing or manipulating the bonus system.
• Arbitrage betting or the use of betting software.
• Attempting to breach the platform's security systems.
• Money laundering or illegal financial transactions.
• Harassing or defrauding other users.
• Impersonating q99 staff or employees.

8 Account Closure & Suspension

You can close your account at any time by contacting our support team. Before closing, please ensure all active bets have been settled and your balance has been withdrawn.

Q99 may suspend or permanently close any account for the following reasons:

• Violation of terms and conditions.
• Suspected fraudulent or deceptive activity.
• KYC verification not completed.
• Extended inactivity (over 12 months).
• Legal obligations or regulatory requirements.

9 Limitation of Liability

Q99 operates as an entertainment platform. There is always a risk of financial loss when betting. q99 does not guarantee profits and will not be liable for any financial losses incurred.

• Q99 is not liable for temporary service disruptions caused by technical issues.
• Q99 is not responsible for bets lost due to the user's own internet connection issues.
• Q99 is not directly responsible for delays caused by third-party payment gateways.

Q99 is fully committed to responsible gaming. To learn more, visit our Responsible Gaming View page.

10 Terms Changes & Privacy

Q99 reserves the right to update these terms and conditions at any time. Users will be notified of major changes via email or push notification. Minor changes will be updated on this page only.

To learn how your personal data is collected, used, and protected, please see our Privacy Policy Read.