Q99 Privacy Policy

1 Introduction & Commitment

Q99 believes your privacy is a fundamental right. We collect your personal information solely to provide you with the best service — not to sell it or share it with advertising companies.

In this Privacy Policy, we clearly set out: what information is collected, why it is collected, how it is used, and how you can control your data. We follow international data protection standards and take every precaution to safeguard your privacy.

By registering, logging in, or using q99's services, you are considered to have read and agreed to this Privacy Policy. Please read it carefully.

2 What Information We Collect

Q99 collects two types of information from you: information you provide directly and information collected automatically. Each category is explained in detail below.

Directly provided data:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address and country
• National ID or passport number (for KYC verification)
• Payment method details (bKash, Nagad, Rocket account numbers)
• Content of communications with the support team

Automatically collected data:

• IP address and device information (model, operating system)
• Browser type and language settings
• Site access times, page visit history
• Betting and transaction history
• Information collected through cookies and similar tracking technologies

3 Use of Data

Your information is used by q99 for the purposes listed below. Each purpose is specific and aimed at improving your service experience.

Q99 never sells your data to advertisers or third-party marketing companies. You can unsubscribe from promotional emails at any time.

4 Data Sharing & Disclosure

Q99 keeps your personal information strictly confidential. Your data may only be shared in the specific circumstances outlined below:

• Payment Processor: Necessary information is shared with payment gateways to process deposits and withdrawals. They also adhere to strict privacy policies.
• Regulatory Authority: Relevant data may be shared with licensing authorities or as required by legal obligations.
• Law Enforcement: Data may be disclosed when required by a valid court order or investigation.
• Technology Partner: Limited data may be shared with trusted technology partners for secure hosting, anti-fraud, and analytics services.

5 Cookies and Tracking Technologies

Q99 uses cookies and similar technologies on its website and app. These help improve your browsing experience, maintain login sessions, and monitor site performance.

• Essential Cookies: Essential for login sessions and site security. The site cannot function properly without these.
• Functional Cookies: Remembers your language preference, session data, and customization settings.
• Analytics Cookies: Helps improve our services by analyzing site usage patterns. These cookies collect anonymous data.
• Marketing Cookies: Used to show relevant offers and promotions. You can turn these off at any time.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may limit access to some q99 features.

6 Data Protection Measures

Q99 uses industry-leading technology to protect your data. Our security infrastructure is continuously monitored around the clock.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account login.
• Firewall & DDoS Protection: Servers are protected against cyber attacks.
• Regular Security Testing: Regular audits are conducted by third-party security experts.
• Restricted Access: Only authorized personnel have access to specific data.
• Data Backup: Encrypted backups are stored on secure servers.

7 Your Rights

You have important rights over your personal information. q99 respects these rights and supports you in exercising them.

• Right to Know: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
• Right to Data Portability: You may request your information in a structured, portable format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications or optional data processing at any time.

To exercise any of these rights, please contact our support team. We will process your request within 30 business days.

8 Third-Party Services & Links

The q99 platform may integrate certain third-party technologies — such as payment gateways, game providers, or analytics tools. Each of these services has its own privacy policy.

Q99 is not responsible for the privacy practices of third parties. However, we only work with partners who maintain strong data protection standards. Before sharing any information with a third party, we verify their security practices.

9 Child Protection Policy

Q99 is strictly prohibited for users under 18. We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process.

If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed. If you believe your child is using q99, please notify us right away.

10 Contact & Updates

If you have any questions or concerns about this Privacy Policy, please contact our data protection team. Our email:

Q99 may update this Privacy Policy at any time. Users will be notified by email of any significant changes. The latest version will always be available on this page. We recommend reviewing this policy regularly.