Enjoy the entertainment, but know your limits. q99 believes gaming is only truly fun when it's done responsibly.
Responsible Gaming is a mindset and a set of habits where a player understands their own limits, stays in control, and treats entertainment as the top priority. At q99, we put the healthy gaming experience of every user first.
Online betting and casino games are inherently a form of entertainment that carries risk. Betting on cricket or football can be a lot of fun — but when that fun turns into a compulsion, other areas of your life start to suffer. That's why q99 always encourages its users to play mindfully, in moderation, and responsibly.
Responsible gaming rests on three core principles: first, set a budget and stick to it. Second, never chase losses by placing more bets. Third, never let gaming take precedence over family, work, or your social life. Follow these three principles and gaming stays genuinely enjoyable.
Q99 is a licensed and regulated gaming platform. We treat responsible gaming not just as a rule, but as a core value.
Every user on the q99 platform can set their own betting limits. It's one of the most effective tools for responsible gaming — once a limit is set, the system will automatically prevent you from placing bets beyond that amount.
Limits take effect as soon as they are set. However, increasing a limit requires a minimum 24-hour waiting period — this delay is intentional, to prevent decisions made in the heat of the moment.
Setting limits isn't a sign of weakness — it's what a smart, self-aware gamer does.
Ask yourself the questions below. If you answer "Yes" to most of them, it may be time to reflect on your gaming habits. This is not a clinical diagnosis — simply an opportunity for self-awareness.
Do you place bigger bets to try to recover money you have lost?
Do you hide your gaming habits from family or friends?
Have you ever bet with money meant for bills or everyday expenses?
Do you feel restless, irritable, or low when you're not playing?
Have you neglected work, studies, or family responsibilities to play?
Do you find it impossible to stop, always feeling like you need "just one more"?
Have you gone into debt or faced financial difficulties because of gaming?
If you answered "Yes" to three or more questions, please contact the q99 support team or make use of the self-exclusion feature.
Self-Exclusion is a feature that lets you voluntarily close your account for a set period. At q99, this is completely free and fully confidential.
Temporarily suspend your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.
Close your account for 3 months, 6 months, or 1 year. You won't receive any promotional emails during this time either.
To permanently close your account, contact support. This action is irreversible.
Even after your self-exclusion period ends, a 72-hour waiting period is required before your account can be reactivated.
Your account balance remains safe during self-exclusion. Once the period ends, you can withdraw it if you choose. q99 will not send you any marketing messages during this time.
Q99 strictly ensures that no one under the age of 18 can access the platform. Age verification is mandatory at registration, and identity must be confirmed through a national ID or passport as part of the KYC process.
If you are a parent and suspect your child is using q99, contact our support team immediately. You should also install parental control software on your home devices. Tools like Net Nanny and Qustodio can help block access to websites.
Allowing someone else — especially a younger family member — to use your account is a violation of q99's terms and may result in account termination.
Problem gambling is a mental health condition — not a character flaw. Millions of people face this challenge, and recovery is absolutely possible with the right support. q99 believes awareness is always the first step.
Early signs of addiction include: continuing to play after losses, lying to obtain money, disrupted sleep or appetite, constant preoccupation with gambling, and growing distance from family and friends. If you notice these signs, don't wait — seek help.
Q99 is committed to the mental well-being of every user on its platform. Our support team is trained to handle sensitive issues with complete confidentiality. Please don't hesitate to reach out to us.
Reaching out takes real courage. q99's support team is here for you 24/7 — not to judge, but to help.
If you're struggling, don't try to handle it alone — help is available. Here are some effective options:
Remember, you're not alone in this. q99 always puts your well-being above any win.
We don't just entertain — we're committed to keeping you safe.
Set your own deposit, loss, and session time limits. Lowering a limit is instant; increasing one takes 24 hours — because we genuinely care about your well-being.
Age is verified through a national ID during the registration and KYC process. There is no way for anyone under 18 to create an account.
You can pause or step away from gaming anytime — short-term or long-term. Suspend your account in one click, no questions asked, no judgment.
At regular intervals, the system will remind you how long you have been playing and how much you have spent. Awareness is the first step to staying safe.
Our trained support team is ready to help with any issue, in complete confidence, any time of the day or night.
View your full gaming history, total spend, and a detailed breakdown of wins and losses — all in one place. Transparency is our guiding principle.
Join q99 and experience Bangladesh's safest gaming platform. Cricket, football, Live Casino — all the excitement in one place, completely responsibly.
Your Well-Being Is Our Priority