1. Home
  2. FAQ
Frequently Asked Questions

Q99 FAQ — Answers to All Your Questions
In One Place

Everything you need to know about q99 — from registration to withdrawal — explained in plain English. Can't find what you're looking for? Contact our support team.

50+ FAQ
8 Category
24/7 Support
Bengali Full Language

Jump to a Section

Account & Registration Deposits & Payments Withdrawals & Transfers Bonuses & Promotions Betting & Games Security & Privacy

Why Bangladeshis Choose q99

Thousands of players choose q99 every day because everything here is simple, fast, and built for Bangladesh.

Instant Deposits

Deposits via bKash, Nagad, and Rocket complete within minutes. All transactions are in BDT — no currency conversion hassle.

Fully in Bengali

The entire platform — from login to withdrawal — is available in Bengali. A seamless experience designed for users in Bangladesh.

Daily Bonus

Daily special offers, reload bonuses, and cashback are available for both new and existing members.

Maximum Security

Your account is protected with 256-bit SSL encryption, OTP verification, and 2FA.

Mobile App

A lightweight, fast app for both Android and iOS. Enjoy betting from anywhere.

24/7 Support

Our support team is always ready to help with any issue. Get instant assistance via live chat.

Detailed FAQ

The q99 FAQ section answers all your questions step by step, in plain English. Click the relevant category to find what you're looking for.

The q99 FAQ is updated regularly. Answers are revised whenever new features or policy changes are introduced. Bookmark this page to stay up to date.

Account & Registration

All you need to register at q99 is an active Bangladeshi mobile number. The registration process takes just 2–3 minutes and you must be at least 18 years old. Register Here And claim your welcome bonus instantly.

No. Under q99's rules, each person may only open one account. Creating multiple accounts with the same mobile number or identity is strictly prohibited. If detected, all associated accounts may be suspended and balances forfeited.

on the Login Page Go to the login page and click the "Forgot Password" link. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password. The entire process takes 2–3 minutes.

Identity verification may be required for large withdrawals or special cases. For regular use, mobile number verification is sufficient. The KYC process is fully confidential and your information is never shared with third parties.

Yes, changing your mobile number is possible, but you'll need to contact the support team to do so. The number will be updated after your identity is verified. For security reasons, this cannot be done directly.
Deposits & Payments

You can deposit at q99 via bKash, Nagad, Rocket, and Upay. All payments are processed in BDT. For more details, Deposit Page View.

The minimum deposit at q99 is just BDT 100, available through any mobile banking method in Bangladesh. New members receive a special bonus on their first deposit.

Your balance is typically credited within 1–5 minutes of making a deposit. In the event of network issues, it may take up to 30 minutes. If more than 30 minutes have passed, contact support with your transaction reference.

q99 does not charge any fees on deposits. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own service charges as per their terms.
Withdrawals & Transfers

Standard withdrawal requests are processed within 15 minutes to a maximum of 24 hours. During peak hours, it may take slightly longer. For more details, Withdrawal Page View.

The minimum withdrawal is BDT 300 and the maximum limit depends on your account tier and verification status. Higher limits apply to verified accounts. Contact support for details on specific limits.

Withdrawals may be rejected due to incomplete wagering requirements, incorrect account details, or an unverified account. Contact support to find out the reason, then resubmit with the correct information.

Bonus balance cannot be withdrawn directly. Each bonus has a specific wagering requirement (e.g., 10x or 20x) that must be met first. Once the requirement is fulfilled, any winnings become withdrawable. For full terms, on the Promotions Page View.
Bonuses & Promotions

New members receive a welcome bonus on their first deposit. The bonus amount and terms may change from time to time. To see the latest offers, Promotions Page visit and Register Now।

Share your referral code or link with friends. When a friend registers and makes their first deposit, you will receive a referral bonus. The bonus amount and terms are listed on the promotions page.

A portion of your losses over a set period is returned to you as cashback. Cashback is typically paid out on a weekly or monthly basis. For eligibility and terms, Promotions Page View.
Betting & Games

q99 offers betting on cricket, football, tennis, badminton, basketball, and more than 20 other sports. Special odds are available for Bangladesh cricket matches. For more details, Sports Page View.

Yes, q99 offers live betting. You can place bets at real-time odds while the match is in progress. Follow live scores and stats to make smarter bets. on the Bet Page You'll find all live events there.

q99 Live Casino offers a wide range of games including roulette, blackjack, baccarat, Dragon Tiger, and more — all played with real live dealers. Live Casino Page View.

The minimum bet at q99 starts from just BDT 10, making it accessible to bettors of all levels in Bangladesh. Minimum and maximum limits may vary by game and event.

Once a bet is placed, it generally cannot be cancelled. However, in certain situations — such as a match being cancelled or postponed — your stake will be refunded. For more details, Terms and Conditions read.
Security & Privacy

Yes. q99 keeps all your personal data protected with 256-bit SSL encryption. Your information is never shared with any third party. To learn more, visit our Privacy Policy read.

Go to the Security section in your Account Settings and turn on 2FA. You will receive an OTP on your mobile every time you log in. Keeping 2FA enabled significantly improves your account security.

Change your password immediately and log out of all devices. Then notify the support team. q99 will automatically lock your account if suspicious activity is detected.
App & Downloads

The official q99 app is available exclusively from our Download Page The Android APK can be installed directly. Downloading from third-party sites can be dangerous.

Yes. You can access the q99 website on iPhone or iPad via the Safari browser. An iOS app is also On the download page available. The mobile site is fully iOS-optimized.

To install the APK on Android, you need to enable "Unknown Sources" or "Install Unknown Apps". Go to Settings → Security → Unknown Sources and grant permission. Then Download Page Reinstall from
Responsible Gaming

Yes. q99 provides responsible gaming tools. You can set daily, weekly, or monthly betting limits from your account settings. To learn more, Responsible Gaming Page View.

Yes. You can temporarily deactivate your account through Self-exclusion or a Cooling-off period. Contact support for assistance, or Responsible Gaming Page View.

Betting is for ages 18 and above only. Betting is entertainment — enjoy it responsibly and don't treat it as a source of income.

Quick Links
Register Log In Deposit Withdraw View Promotions App Download
Games Section
Sports Betting Live Casino Live Bet
Info Page
About Us Terms and Conditions Privacy Policy Responsible Gaming
Need support?

Our support team is available 24/7. Reach out via live chat for any issues.

24/7 Live Support
Payment Methods
bKash Nagad Rocket Upay

No more questions? Get started right now!

Register at q99, make your first deposit, and claim your welcome bonus. Join the platform trusted by millions of bettors across Bangladesh.

SSL Secured Instant Deposits 18+ Only
Free Registration App Download

Already have an account? Log In

বাংলা